Category Archives: training

Are Better Processes an Answer to the Labour Shortage?

It’s been a while since I did a post but yesterday I was asked to do an interview improvewith one of our local media organizations regarding our current labour shortage in this region. The interview conversation caused me to re look at where we are with regards to productivity in our area. I was asked to provide advice for employers about what they could do if they were experiencing the labour crunch. My response was to get better at their processes, to train their employees so they were really good at what they did and to make sure they were only doing the right things – things that their customers saw value in. The interviewers reaction gave me that AHA moment when she responded by saying ‘no really, what can you tell employers that will help them find more staff?’. I actually repeated myself only this time with a little more explanation to help her connect those dots.

That interview got me thinking maybe the media isn’t the only ones that feels the solution to our labour situation is to throw more people at it – even if you can’t find them. Maybe we need to look at helping people understand the connection between productivity and the labour shortage especially employers. Unfortunately I suspect we are too busy working in our business (and making money in spite of ourselves) to have a look at how we could do things differently. And perhaps we don’t understand that productivity is NOT about doing more with less; it’s about doing it better so you don’t need as much.

Productivity is a measure of how much – work, time, effort, money, or energy – you have to put into something to get the desired outcome. For more tips and tools on how to get more productive please visit Blue Collar Consulting Inc. at http://www.bluecollarconsulting.ca/ or check out our new website at http://www.connectingindustry.ca/

Training, How Important is it Really?

I came across the report Gearing for Growth: Future Drivers of Corporate Productivity, recently released by RICOH (a global copier company originally from Japan – they purchased IKON in 2008). The report is based on a survey of over 350 senior executives. It is not surprising that those companies overwhelmingly see managing human capital as the most important way to improve productivity. The report also suggests that managing human capital presents challenges. Executives especially in Europe cite a lack of engagement and motivation as their biggest challenge. Doesn’t seem that different here! It is interesting to note that those same executives ranked using the best available technology as only the third most important factor in improving productivity, behind human capital and good strategic decisions. 

So what is the answer? This report says Functional Training is seen as a key tool for improving productivity. Training is not usually seen in as something we want to spend a good deal of money on in our area. After all it is difficult to prove any return on investment. When the economy was booming the standard excuse for not investing in any training was ‘why bother they will just leave anyway’.

Dr. Laurie Bassi is the CEO of McBassi & Company, a consulting firm that specializes in human capital analytics. She is an economist, author, speaker and researcher. According to her; Companies that fail to invest in employees jeopardize their own success and even survival. She writes that organizations that make large investments in people typically have lower employee turnover, which is associated with higher customer satisfaction, which in turn is a driver of profitability. A second driver is manager proficiency  good managers determine if people stay or go, and this is also influenced by training and development. She further writes that the education and training variable is the most significant predictor of an organization’s success. Bassi puts her theories to the test her and a fellow partner launched an investment firm that buys stocks in companies that invest heavily in employee training. From what I understand it is very successful.

You don’t have to go far to find excellent employee and management training in our area. If you are interested send me an email at janet@bluecollarconsulting.ca and I will point you in the right direction.

Productivity is a measure of how much – work, time, effort, money, or energy – you have to put into something to get the desired outcome. For more tips and tools on how to get more productive please visit Blue Collar Consulting Inc. at http://www.bluecollarconsulting.ca/.