Engaged Employees, is that enough?
Not according to the latest research. Apparently Canada is not alone in the productivity battle. According to the Hay Group who carried out research of over 400 companies globally, employee engagement is only the entry point to increased productivity. After you have that the next step is enablement.
The Hay Group found that on average 15% of employees are engaged but not enabled. What this means is that employees go from being engaged but finding roadblocks preventing them from being productive, to being frustrated and looking for work elsewhere. The answer; in this article the Hay Group identifies 9 drivers of productivity; clarity and direction, confidence in leaders, quality and customer focus, reward only the best, the ROI on reward, performance management, your workforce is critical, collaboration innovation, structure work and processes.
One of the things identified in performance management was the importance of having courageous conversations to lift performance improvement. There is nothing that will destroy workplace performance faster than employee behavior and poor performance that is not being dealt with. I am sure you understand as I do that these conversations are never easy! This past week I was fortunate enough to be at a presentation by Susan Scott, the author of Fierce Conversations and Fierce Leadership.
Susan believes that conversations are not a soft skill – that they can be a learned behavior. According to her website the book ‘Fierce Conversations’ promises ‘Readers will master team conversations, coaching conversations, delegation conversations, and confrontation conversations.’ Now that is something all managers need to be able to do. I plan on reading the book but if you have done so already let me know how well it lives up to the promises.
Productivity is a measure of how much – work, time, effort, money, or energy – you have to put into something to get the desired outcome. For more tips and tools on how to get more productive please visit Blue Collar Consulting Inc. at http://www.bluecollarconsulting.ca/.
Posted on November 10, 2011, in Business Productivity, motivating employees, performance management, productivity and tagged Business, Fierce Conversations, Performance management, Productivity. Bookmark the permalink. 1 Comment.