Equipment Woes? How much do they really cost?

Cash registers built in 1904 in Ohio (USA) for...

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Do you have equipment or machines in your business that you are too busy to fix or that are in the wrong location? What is that costing you in productivity or even in customer or employee satisfaction? 

 I was at a restaurant for lunch last month with a friend. As the lunch hour was ending there seemed to be a very long line up at the till. We remained seated until lunch was over and when we went to pay we discovered the problem. The cash register wasn’t working so not only did the servers have to write the bills out by hand they had to do all the adding manually as well. Talk about time intensive. We certainly did not get the best service that day nor did it look like the problem would be solved soon judging from the staff’s attitude.  

 We used to have offices located in various spots throughout the shop. Occasionally a printer would breakdown and instead of getting it fixed right away staff would instead link to someone else’s printer located in a different part of the shop. The intent to save money was honorable but the length of time spent walking to pick up print jobs and the conversations along the way significantly reduced productivity.

Often it is not just the cost of repairing the machine that needs to be considered. What extra time is being devoted to work a rounds that are time intensive and just plain unnecessary in your work place?

Productivity is a measure of how much – work, time, effort, money, or energy – you have to put into something to get the desired outcome. For more tips and tools on how to get more productive please visit Blue Collar Consulting Inc. at http://www.bluecollarconsulting.ca.

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About Janet, doing it better.

I grew up and still reside in Northern Alberta. While I have numerous interests I am passionate about the Peace River region, its innovation, its people, and the creative spirit that envelopes us all.

Posted on July 29, 2011, in Business Productivity, productivity and tagged , . Bookmark the permalink. 1 Comment.

  1. The printer example is excellent, and a perfect example of sub-optimization. IT departments and finance departments using non-lean accounting will sometimes come up with plans to remove the small desktop printers and install a larger, more powerful centrally located printer for everyone to use. What is left out of the analysis is the disruption and non-productive time involved when people have to leave their desks and go to the central printer location. Also, it becomes like the old ‘water cooler’ where people have personal conversations about sports scores or the latest company rumors.

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